Shipping policy

1. Order Processing Time

  • All orders are processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day. Please note that custom cake orders or special requests may require additional processing time.

2. Shipping Methods

  • We offer the following shipping options for baked goods:

    • Standard Shipping: 3-5 business days (availability varies by location)

    • Expedited Shipping: 1-2 business days

    • Local Delivery: Same-day or next-day delivery for local orders (within [specific radius, e.g., 25 miles] of our bakery)

    • Pickup: Free in-store pickup for online orders at our bakery location.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery address and the shipping method chosen. Local delivery fees will be determined based on distance from our bakery.

  • Free Local Delivery for orders over $50 within [local area, e.g., 10 miles].

4. Delivery Areas

  • We currently offer delivery within Lebanon Indiana for both standard and expedited shipping. We also offer nationwide shipping for non-perishable items such as cookies, cupcakes, and other bakery treats.

  • Unfortunately, we do not offer shipping to international addresses or certain remote locations.

5. Freshness Guarantee

  • Our baked goods are made fresh and shipped immediately to preserve quality. However, we recommend consuming them as soon as possible after delivery. Some items, like cakes or pastries, are best enjoyed within 1-2 days of arrival.

  • To ensure freshness, we package your order in insulated, secure boxes. For cakes and delicate items, we include extra protective packaging to prevent damage during transit.

6. Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.

7. Shipping Limitations

  • We take every precaution to ensure that your order is shipped carefully, but please note that once baked goods are shipped, we are not responsible for delays, damage, or spoilage due to factors outside of our control (e.g., weather, delivery errors).

  • We do not ship on weekends or holidays, so please plan accordingly if you need your order by a specific date.

8. Address Accuracy

  • Please ensure your shipping address is correct at the time of checkout. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses.

9. Special Orders & Custom Cakes

  • For custom cakes or large orders, please contact us directly at [contact info] at least [insert number of days] in advance to ensure availability and proper shipping arrangements.

  • Custom cake orders require a 50% deposit at the time of order.

10. Returns and Refunds

  • Due to the perishable nature of our products, we cannot accept returns or offer refunds on items that have been delivered unless the item arrives damaged or incorrect. If you receive a damaged or incorrect order, please contact us within 24 hours for assistance.

11. Local Delivery Service

  • Our local delivery service is available on [specific days/times]. Delivery times will be confirmed at checkout, and someone must be available to receive the order upon arrival.

12. Contact Us

  • If you have any questions about your order or shipping options, feel free to contact us at [contact email/phone number].